Privacy
Conditions
Privacy and cookie statement
At Orthodontie Emmakwartier, we value the privacy of the users of our website. To best ensure your privacy, we adhere to a set of core values.
- Inform
We want to provide you with the best possible information on how and why we process personal data. We do so through this privacy statement. - Limiting collection
We take great care to ensure that our collection of personal data is limited to only what is truly necessary for the proper operation of the website and the services you use. - No marketing based on personal data
We do not release personal data for marketing purposes and send commercial mailings only with your express consent. - Your data stays with us
We do not disclose your personal information to other parties unless necessary to provide the service used or when we are required to do so by law. - Securing
We take appropriate security measures to protect your personal data and require the same from parties processing personal data on our behalf. - We respect your legal rights
Based on the law, you have several rights. In this privacy statement, we inform you about it. This privacy statement tells you how we put these core values into practice and respect and protect your right to privacy.
On what bases do we process your personal data?
We process your personal data only on a legal basis. For the above purposes, we process your personal data on the following bases.
- Execution of the agreement
for the purposes aimed at providing our services, for example, to complete your registration - (Explicit) consent
for the purposes of providing access to-and using-the functionalities of our website, placing cookies, sending our newsletter, or processing your medical data after we have obtained your (explicit) consent to do so. - Legitimate interest
In certain cases, we have a legitimate interest in processing your personal data. This is the case, for example, when we use cookies to improve our services and which have no or limited impact on your personal privacy. - Legal obligation
For purposes aimed at processing your medical data and maintaining your medical records, we may have a legal basis. In addition, we are required by law to retain certain data from the order you placed in our web shop.
Data of persons under 16 years of age
Our website and/or service does not intend to collect data on website visitors under the age of 16. However, we cannot verify whether a visitor is older than 16. We therefore recommend that parents be involved in their children’s online activities in order to avoid collecting data about children without parental consent. If you believe that we have collected personal information about a minor without such consent, please contact us.
Disclosure to third parties
Your information will expressly not be provided to third parties other than those directly involved in the performance of the agreement between you and us, or unless any legal provision requires us to do so. The parties we may need for the performance of the services you request are:
- Hosting parties and our software vendors
- Payment service providers and delivery services
- Your health insurance company
Retention period
Your personal data will never be kept longer than necessary for the purposes described in this privacy statement or on the website, except in cases where any legal obligation precludes the deletion of the personal data.
Cookies
We use cookies on this website. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. These ensure that the website works properly and that, for example, your preferences are remembered.
These cookies are also used to make the website work properly and to optimize it. On your first visit to our website, we have already informed you about these cookies and asked your permission to place them. You can opt out of cookies by setting your Internet browser to stop storing cookies. In addition, you can also delete any information previously stored through your browser’s settings.
Use of session cookies
Session cookies allow us to see which parts of the website you have viewed with this visit. This allows us to tailor our service as much as possible to the browsing habits of our visitors. These cookies are automatically deleted as soon as you close your web browser.
Google Analytics
In cases where we have activated the Google Analytics tool, cookies from the American company Google are placed via our website, as part of the Analytics service. We use this service to track and get reports on how visitors use the website. This tool is set up privacy-friendly. For example, we have not allowed Google to use the Analytics information obtained for other Google services, we have the IP addresses pseudonymized and have a processing agreement with Google.
The information collected by Google is transferred to and stored on servers in the United States. Google claims to adhere to the Privacy Shield principles and is a member of the U.S. Department of Commerce’s Privacy Shield program. This includes an adequate level of protection for the processing of any personal data.
Personal Data Authority
Orthodontie Emmakwartier would also like to remind you that you have the opportunity to file a complaint with the regulator in the country where you are located. In the Netherlands, the regulator is called the Personal Data Authority.
Contact
Orthodontie Emmakwartier
Kennemerstraaweg 128
1815 LD Alkmaar
Data protection officer
The office manager
What do we use your personal data for?
Depending on the services offered by us through the website, the personal data you may leave through our website may be used for the purposes listed below.
- Managing your account and profile
If you choose to create an account, we require some information from you to make this happen. Consider your e-mail address, self-selected password, name and address details, gender and your date of birth. This data enables you to use certain services on our website. By creating an account, you don’t have to fill in the details every time. - Register and make appointment
If you register with us or schedule an appointment through our website, the information you provide in the relevant form or appointment service will be used solely to manage your registration and schedule an appointment. - Anamnesis or (repeat) prescription form
If you complete an anamnesis form via our website, or request (repeat) medication via a form, the information you provide there provides us with a general understanding of your health, medication use, conditions and allergies. We treat this information confidentially and use it only to provide appropriate care to you. - Requesting medication or repeat prescription
If you request medication through our website by logging into your personal area, you will have access to your online myandersnota.nl as it is known to us. Then you can order medication and set reminders. - eConsult
If you use the eConsult for your questions to us, we will treat the information you provide confidentially. To use this service, you must log in to your personal area.
- Ordering through the website
Information you provide when placing an order is used by us to process the order. Where necessary, information is provided to other parties involved in handling the order, such as the delivery service. - Newsletter
If you give us permission to send you a newsletter, we will use your e-mail address and name to send the newsletter to you. You can withdraw a previously given consent at any time, for example by clicking on the unsubscribe link included at the bottom of each commercial mailing. - Improving our services
We may use your information to improve our services. However, we only do so if you have provided the data for that purpose, or given us permission to do so. Consider, for example, your feedback sent to us via a complaint form or the consent given for the use of cookies.
We will not process your personal data for purposes other than the above unless you have given your prior consent or we are permitted or required to do so by law.
What personal data do we need?
By using the website and the services available on it, you leave certain information with us. We store and use only the personal data that is provided directly by you or which, when provided, it is clear that it is provided to us for processing. Depending on the service you use, we may collect the following data through the website.
- Your contact information (e-mail address, phone number)
- Your name, address a place of residence
- Account information
- Insurance information (insurer name, policy number, insurance start date)
- The name of your health care providers or pharmacy
- Time of your appointment
- Payment details and billing address
- Data concerning your health
- Citizen service number (BSN).
- Click and visit behavior
- Device data / (pseudonymized) IP address
Security
We take the protection of your data seriously and take appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of abuse, please contact us.
Third party websites
This privacy statement does not apply to third-party websites connected to this website by links. We cannot guarantee that these third parties will handle your personal data reliably or securely. Therefore, we encourage you to read the privacy statements of these websites before using them.
Use of permanent cookies
Permanent cookies allow us to recognize you when you visit our website again. This allows the website to be set specifically to your preferences. Even if you have consented to the placement of cookies, we may remember this through a cookie. This eliminates the need to repeat your preferences each time, thus saving you time and allowing for a more enjoyable use of our website. Permanent cookies can be deleted through your browser settings.
Use of analytical cookies
We keep statistics on our website, but at all times this is either completely anonymized or pseudonymized. No statistics are kept on parts of the website where your health information is exchanged. For tracking statistics, we may use the applications below.
Matomo Analytics (Piwik)
In the event that we have activated the Matomo Analytics tool, then (first party) cookies are set to track visitor statistics. It allows us to map how visitors use our website (how long you stay on a page, from which page you came here and to count the number of unique visitors). All data remains on our server and is never shared with other parties.
Changes to this privacy and cookie statement
We reserve the right to make changes to this statement. It is recommended that you consult this statement periodically so that you are aware of these changes.
Accessing, modifying and deleting your data
You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your possible consent to data processing or object to the processing of your personal data by Orthodontie Emmakwartier and the right to data portability. This means that you can make a request to us to send the personal data we hold about you in a computer file to you or another organization named by you. You may send a request for access, correction, deletion, data transfer of your personal data or a request to withdraw your consent or object to the processing of your personal data to the contact details below. We will respond to your request as soon as possible. Be sure to clearly identify who you are so we can be sure we are not modifying or deleting data from the wrong person.
Questions and feedback
We regularly check for compliance with this privacy policy. If you have any questions about this privacy policy, please contact us using the contact information below.
